This article discusses the growing importance of Information Technology Service Management (ITSM) in today’s business landscape. ITSM involves the planning, delivery, management, and enhancement…
Browsing: ITSM
3CLogic has been selected by a leading IT infrastructure solutions provider to replace their existing cloud contact center solution. This decision was made in…
AI expert Ram Ramamoorthy predicts that AI will become deeply integrated with enterprise software, leading to a shift from process automation to decision automation.…
AIOps (Artificial Intelligence for IT Operations) is an integration of AI technologies such as machine learning and big data analytics into ITSM operations. This…
ITIL 4 Foundation provides IT professionals with a high-level overview of IT service management (ITSM) concepts and vocabulary. It sets up a solid foundation…
This article from OpenText discusses the importance of optimizing digital operations for high-impact digital transformation. It also offers eight tips to uncover sources of…