This article discusses the growing importance of Information Technology Service Management (ITSM) in today’s business landscape. ITSM involves the planning, delivery, management, and enhancement of IT services to meet the needs of businesses and customers. By using ITSM practices, companies can improve service quality, increase efficiency, and effectively use IT resources. The article also highlights the role of frameworks like ITIL in guiding ITSM practices and the benefits of ITSM in achieving business goals.