Genesys, a global cloud leader in AI-powered experience orchestration, reported strong growth in the first quarter of fiscal year 2025, with its Genesys Cloud…
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Genesys, a global leader in AI-powered experience orchestration, reported strong business momentum in the first quarter of fiscal year 2025. The company’s Genesys Cloud…
One New Zealand has been recognized by Genesys for their work with Inland Revenue to modernize their contact center and improve the service experience…
Genesys has introduced new AI capabilities to enhance customer and employee experiences, including Agent Copilot, Virtual Agent, Empathy Detection, and Modern Agent Workspace. These…
New research from Genesys examines consumer opinions on interacting with AI for customer experience and the future of AI. Despite concerns and uncertainty, the…
Genesys, a global cloud vendor, has acquired Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. This acquisition will allow…