Genesys, a global leader in AI-powered experience orchestration, reported strong business momentum in the first quarter of fiscal year 2025. The company’s Genesys Cloud platform surpassed $1.5 billion in annual recurring revenue and saw a 40% year-over-year growth. Notably, the platform’s AI capabilities have been a key driver of customer demand, with over 40% of customers using AI to deliver personalized experiences. Genesys has invested over $300 million in research and development for the platform, leading to consistent innovation and results for businesses.
