The Indian economy is rapidly growing, leading to increased competition and the need for exceptional customer experience. However, businesses in India face challenges such…
Browsing: CX
NICE and LiveVox have announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. This acquisition will…
Technology companies are often on the front lines of testing new capabilities and pushing vendors to extend product features. Advances in cloud, containers, IoT,…
Automation can be a great way to improve customer experience (CX) significantly, enabling processes to become more efficient and customers to be served faster…