A recent study by Harvard Business Review and Tata Communications reveals that despite the widespread adoption of digital tools, only 38% of organizations are…
Browsing: Customer Experience
Verizon Business has been recognized as a Customers’ Choice for their managed Internet of Things (IoT) connectivity services, with high ratings for customer satisfaction…
The article discusses the importance of providing a high-quality digital experience for customers and citizens in today’s connected world. It highlights the growing demand…
The Infobip eBook “Driving Meaningful Customer Engagement with Conversational AI” highlights the growing importance of unified conversational solutions powered by conversational AI in the…
A new study reveals that despite companies investing in AI and other technologies to improve customer experience, customer satisfaction has actually decreased. This is…
MarketsandMarkets projects significant growth in the worldwide cloud contact center market, driven by factors such as the need for customized and streamlined engagements, the…
Conversational intelligence (CI) is a pivotal element in reshaping the customer experience (CX) by using advanced technologies like natural language processing (NLP), machine learning…
The Indian economy is rapidly growing, leading to increased competition and the need for exceptional customer experience. However, businesses in India face challenges such…