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The global Cloud-Based Contact Center Market is expected to grow at a CAGR of 26.9% during the forecast period, driven by factors such as the increasing need for tailored and efficient engagements, growing impact of social media on contact center operations, and continuous transition to cloud-based contact centers. The market is also seeing opportunities for growth through the implementation of generative AI, analytics, and NLP capabilities, as well as the dynamic customer demand for robust self-service interactions and real-time analysis of audio and video conversations.