This article provides a comprehensive market map of Microsoft Teams contact center solutions, featuring only officially certified vendors. These solutions aim to bridge the…
Browsing: Zendesk
The assistance technology industry in the US is expected to continue its rapid growth throughout 2023 as more businesses look for ways to improve…
Customer experience management (CXM) is the process of designing and managing interactions between businesses and their customers to enhance their overall experience. In 2023,…
Malcolm has been running operations and customer experience for over 20 years with some of the world’s most customer-centric brands. He is currently the…