Verizon Business has been named a Customers’ Choice in the 2024 Gartner Peer Insights “Voice of the Customer” report for Managed IoT Connectivity Services,…
Browsing: Voice of the Customer
This article explores the intersection of customer experience (CX) and artificial intelligence (AI). Brianna Langley Henderson, regional manager for customer experience and marketing at…
Companies are using AI to better understand and address customer feedback at scale. AI is being used to ask more open-ended questions, analyze unstructured…