Chatbots have become an essential tool for businesses, organizations, and people looking to improve customer interactions, streamline processes, and increase overall efficiency. This article…
Browsing: Virtual Agents
Cape Town-based customer service automation specialist Clevva has developed generative artificial intelligence (GenAI) technology to power its virtual agent tools, allowing them to engage…
AI is becoming increasingly accessible and has the potential to revolutionize how businesses operate. Contact centers can benefit from AI solutions and software, such…
AI innovations have the potential to revolutionize how businesses operate, and are particularly beneficial for contact centers due to their natural language processing (NLP)…
The Call Center AI Market size was valued at USD 1.7 billion in 2022 and is estimated to register a CAGR of over 18%…
Intellect Global Transaction Banking (iGTB) has unveiled iGTB Copilot, a suite of AI solutions designed for Commercial & Corporate Banking. The Copilot integrates Microsoft…
AI-powered recommendations are revolutionizing customer service by providing personalized assistance and upselling opportunities. This technology allows customers to interact through speech, interpret emotions, understand…
The World Economic Forum’s The Future of Jobs Report 2023 found that AI is expected to be adopted by nearly 75% of surveyed companies,…
Virtual Agents, also known as Intelligent Virtual Agents or Embodied Conversational Agents, are computer-generated entities that simulate human-like behaviours and interact with users in…