The conversational AI market is expected to reach a significant value by 2031, driven by the growing adoption of AI in various industries and…
Browsing: Virtual Agents
Genesys Cloud has announced new innovations to its platform, including AI features like Copilots and Virtual Agents, as well as Journey Management for visualizing…
In 2024, AI, blockchain, and quantum computing will continue to evolve rapidly, creating opportunities for businesses to innovate and gain competitive advantage. However, the…
In 2024, AI, blockchain, and quantum computing are rapidly evolving and reshaping business operations. The integration of multimodal AI allows for more sophisticated virtual…
Boost.ai, a leading conversational AI provider, has announced new customers Credit Union of Colorado and Desert Financial Credit Union, as well as a strategic…
New research from Genesys examines consumer opinions on interacting with AI for customer experience and the future of AI. Despite concerns and uncertainty, the…
Cognigy.AI, a global leader in AI-driven customer service solutions, has been named a 2024 CUSTOMER Product of the Year Award winner by TMC. The…
Voctiv is a Southeast Asian company that provides advanced virtual agents for businesses. Co-founder Alexander Kuznetsov shares their journey and vision for creating human-like…
Intelligent process automation (IPA) is a combination of technologies, including robotic process automation (RPA), artificial intelligence (AI), and digital process automation (DPA), used to…
AI has revolutionized numerous industries, including banking, particularly in the realm of Anti-Money Laundering (AML) compliance. Financial institutions leverage AI to augment customer experience…