Indian airlines are utilizing AI to improve customer service and reduce workload for agents. Air India has introduced an AI virtual agent, while IndiGo…
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Genesys has introduced new AI capabilities to enhance customer and employee experiences, including Agent Copilot, Virtual Agent, Empathy Detection, and Modern Agent Workspace. These…
Twilio’s solutions engineers have created a customizable virtual agent using AI technology platforms to empower customers to build customer-centric solutions. This Generative AI virtual…
SolarWinds, a leading provider of IT management software, has announced the addition of AI and ML capabilities to its IT service management solutions. These…
Virtual agents, or chatbots, are AI-enabled solutions that are increasingly being used to improve customer service delivery and experience. This article explains what virtual…