Speech analytics technologies are gaining prominence in various industries for their ability to extract valuable insights from customer interactions. These solutions use AI, machine…
Browsing: Speech Analytics
Speech analytics is a rapidly growing field that uses AI-powered speech recognition to analyze customer interactions and provide valuable insights for businesses. The market…
This article provides a comprehensive market map of Microsoft Teams contact center solutions, featuring only officially certified vendors. These solutions aim to bridge the…
The global Speech Analytics Market is expected to grow at a significant rate during the forecast period, driven by the increasing demand for improving…
The global Social Media Analytics Market is projected to reach USD 14.6 billion by 2028, with a CAGR of 24.9% during the forecast period.…
AI platforms provide businesses with the tools and technologies necessary to develop, deploy, and manage AI applications. Machine learning (ML) is at the core…
This article explores the intersection of customer experience (CX) and artificial intelligence (AI). Brianna Langley Henderson, regional manager for customer experience and marketing at…
Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, has been recognized in ten Gartner Hype Cycle reports focused on critical AI and…
Call centre outsourcing is undergoing a transformation due to advancements in artificial intelligence (AI) and the changing expectations of customers. This article explores the…
AI has been used in contact centers since the late 1990s, and its role has since evolved to power IVR systems, chatbots, speech and…