NICE (Nasdaq: NICE) announced that two of its solutions, Enlighten AutoSummary and Enlighten XO + Autoflow, have been recognized as 2023 award winners for…
Browsing: Self-Service
Contact centers are struggling to keep up with customer demands and expectations, and the pandemic has only exacerbated the issue. AI can help contact…
IT leaders and data architects are presented with an abundance of architecture patterns and enabling technologies to choose from when modernizing their data infrastructure.…
AI technology has enabled consumers to experience unprecedented levels of convenience and efficiency. Companies are now expected to provide fast and personalized interactions with…
8×8, Inc. (NASDAQ: EGHT) has announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant, expanding its powerful, user-friendly conversational AI self-service…
Vultr, the world’s largest privately-held cloud computing company, has announced the latest addition to its Cloud Alliance, Zeet. Zeet provides comprehensive site reliability engineering…
Contact centers are facing new challenges and opportunities due to changing customer behaviors and preferences. Deloitte Digital surveyed contact center and customer experience executives…
In this article, we spoke to Archie Agarwal, founder and CEO of ThreatModeler, to discuss how DevSecOps can help to identify and mitigate new…
ThoughtSpot has released Sage, a new AI-powered natural language processing (NLP) tool that enables users to search their data in a Google-like environment. Sage…
8×8, Inc. has announced enhancements to their XCaaS (eXperience Communications as a Service) integrated cloud contact center and unified communications platform to improve the…