The article discusses the benefits of using AI-powered intelligent virtual agents (IVAs) for customer service. With advancements in AI and the Internet of Things,…
Browsing: Intelligent Virtual Agents
AI is revolutionizing the way retailers connect with customers through conversational AI tools like intelligent virtual agents. These tools use natural language processing and…
Conversational AI is revolutionizing customer experience (CX) by enabling a fluid, engaging experience known as “conversational CX”. It combines technologies such as natural language…