Genesys Cloud has announced new innovations to its platform, including AI features like Copilots and Virtual Agents, as well as Journey Management for visualizing…
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Genesys has introduced new AI capabilities to enhance customer and employee experiences, including Agent Copilot, Virtual Agent, Empathy Detection, and Modern Agent Workspace. These…
IST Networks and Virgin Mobile KSA are partnering to migrate Virgin Mobile’s customer experience platforms to a unified Genesys Cloud solution. This move will…