Michael Ringman, CIO at TELUS International, discusses the impact of generative artificial intelligence (GenAI) on customer experience (CX) and its ability to deliver hyper-personalized…
Browsing: Customer Satisfaction
The auto shipping and moving industries are undergoing significant changes due to technological advancements such as automation, AI, blockchain, and IoT. These innovations are…
Predictive analytics is a powerful tool that allows businesses to utilize first-party data to predict customer behavior and make informed decisions about product offerings…
Sendbird Inc. has announced a new AI chatbot for Shopify merchants, powered by OpenAI’s latest large language model (LLM) GPT-4o. The chatbot seamlessly connects…
Integrated payments have become a hot topic in the business world as they allow for better customer satisfaction and higher operational profitability by linking…
Nikesh Arora, CEO of Palo Alto Networks, discusses the company’s vision for the future and the current state of the cybersecurity industry. Arora highlights…
Amdocs has collaborated with South African communications service provider CellC to deploy the Amdocs Helix Service Assurance Suite, utilizing artificial intelligence and machine learning…
Adopting new technologies is crucial for businesses to stay competitive in today’s fast-paced market. These advancements can significantly enhance efficiency, productivity, and security measures…
RingCentral, a US-based provider of enterprise cloud communications, is utilizing AI technology to enhance customer satisfaction and agent productivity. The company sees India as…
Gorilla Technology Group Inc. (NASDAQ: GRRR) has released their full year audited financials for 2023, showcasing their strong financial performance and momentum in the…