The article discusses the evolution of omnichannel strategies in the retail industry, emphasizing the importance of creating a seamless customer journey from product discovery…
Browsing: Customer Journey
Learn how to use bots with different training and personalities to provide more effective customer service.
Highway 9 Networks has expanded its executive team with two new leadership hires, Faiyaz Shahpurwala and Mark Weiner, to drive customer and marketing strategy…
This article discusses how businesses are using digital technologies such as AI, machine learning, AR, and VR to improve the customer experience. By understanding…
The article discusses the current state of AI adoption in businesses and the potential for AI to transform customer analytics. Despite the hype surrounding…
AI is transforming the customer journey, with businesses and brands utilizing AI capabilities such as machine learning and natural language processing to enhance customer…
This article explores innovative strategies and cutting-edge technologies that can be used to enhance the customer experience in the payments industry. It discusses how…
Founded in 2011, Happiest Minds is an IT company based in Bangalore, India, that specializes in blending augmented intelligence with the art of understanding…
CirrusLabs is a technology company that has harnessed cutting-edge technologies to transform their day-to-day operations and deliver an exceptional customer experience. Their primary focus…
e& today announced the launch of ‘EASE’ (Etisalat by e& Autonomous Store Experience), the world’s first autonomous telecom store powered by AI utilising ground-breaking…