AI agents, also known as AI-powered virtual customer assistants, are transforming the way marketers interact with customers. These intelligent interfaces use data-driven insights to…
Browsing: Customer Interactions
SysAid, a leading provider of IT and Enterprise service management solutions, has reached a milestone of over 100 organizations using their transformative AI technology,…
Dell Technologies is using AI to revolutionize the telecoms industry by simplifying, modernizing, and automating business operations. With the integration of AI, telco cloud…
Iberdrola, one of the world’s largest clean energy companies, has selected AWS as its preferred cloud provider for generative AI workloads. They will use…
Partha Protim Mondal, Chief Information Officer of Berger Paints, shares the company’s dynamic digital transformation journey and recent digital initiatives. Mondal discusses the company’s…
CCaaS companies are revolutionizing the way businesses handle customer service by providing cloud-based solutions that are flexible, scalable, and cost-effective. These solutions offer omnichannel…
iVALT is a company that provides strong identity verification capabilities for enterprise access, customer interactions, physical access, and IoT. They aim to disrupt the…
SMEs are utilizing virtual assistants to optimize their business operations and enhance productivity. These assistants offer automation for tasks such as scheduling, customer support,…
Chatbots are becoming increasingly popular and will handle a majority of customer interactions in the near future. However, there are concerns about their transparency…
GenAI is transforming the insurtech sector by streamlining operations, improving customer interactions, and enhancing fraud detection through the use of advanced AI models and…