The chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3%…
Browsing: Contact Centers
Generative AI has the potential to revolutionize the contact center industry, offering customer service and technical support enhancements that improve efficiency and effectiveness, while…
Digital customer experience (CX) is the experience customers have when interacting with a business online. AI and machine intelligence have revolutionized customer service by…
Alok Kulkarni, Co-Founder and CEO of Cyara, discusses how contact centers are evolving and how CIOs and CX leaders can maintain growth while cutting…
Call centers are being transformed into digital contact centers, driven by machine learning and AI, and hosted on cloud platforms. These contact centers offer…