Mastercard’s operations CTO discusses the company’s use of AI in their customer experience and how they make decisions on whether to build or buy…
Browsing: Contact Centers
In this episode of “Beyond the Call,” host Rich Hein speaks with customer service expert Sean Albertson about the evolving role of contact centers…
In this article, Raj Krishnan, partner of technology at Microsoft, discusses the potential of AI in revolutionizing customer service and support within contact centers.…
Machine learning and cognitive automation can greatly improve the efficiency and effectiveness of contact centers, reducing wait times and increasing customer satisfaction.
GlobalLogic, a US-based company acquired by the Japanese Hitachi group, is working with Indian telecom carriers to monetize next generation networks. The company is…
AI is becoming increasingly accessible and has the potential to revolutionize how businesses operate. Contact centers can benefit from AI solutions and software, such…
Contact centers are struggling to keep up with customer demands and expectations, and the pandemic has only exacerbated the issue. AI can help contact…
Contact centers are facing new challenges and opportunities due to changing customer behaviors and preferences. Deloitte Digital surveyed contact center and customer experience executives…
The Global Chatbot Market is expected to grow by 2025 at a CAGR of 32.27%. Chatbot is automated to aid users and businesses to…
AI has been used in contact centers since the late 1990s, and its role has since evolved to power IVR systems, chatbots, speech and…