Changes in customer experience strategies and technologies have been adopted by Australian enterprises due to the COVID-19 pandemic. Contact centers are now strategic assets,…
Browsing: Contact Center
8×8, Inc. (NASDAQ: EGHT) has announced the availability of voice conversational AI in 8×8 Intelligent Customer Assistant, expanding its powerful, user-friendly conversational AI self-service…
Gartner’s newly released data shows that the global conversational AI/virtual assistant market is the fastest-growing segment of the contact center sector. Grand View Research…
Windstream Enterprise, a leading IT managed network and communications provider, has announced the addition of a new Contact Center as a Service (CCaaS) solution…
Contact centers are rapidly incorporating the advances of AI to deliver personalized and empathetic support to callers. Generative AI and automation are making the…
8×8, Inc. has announced new AI-driven capabilities that will transform business and contact center performance. The new features include 8×8 Intelligent Customer Assistant and…