OpenAI has released GPT-4o, a large-scale language model that can understand multiple modalities and perform tasks such as speech-to-text conversion in real-time. This has…
Browsing: Contact Center
AudioCodes is the market leader for global enterprise session border controller revenue for the third year in a row, with a 23.1% share in…
This article discusses a research paper presented at the 30th Annual Meeting of the Association for Natural Language Processing on the topic of AI-powered…
This article provides a comprehensive market map of Microsoft Teams contact center solutions, featuring only officially certified vendors. These solutions aim to bridge the…
Genesys, a global cloud vendor, has acquired Radarr Technologies, an AI-based social and digital listening, analytics, and consumer engagement company. This acquisition will allow…
Deloitte has released a biennial report that examines trends impacting customer/client contact center operations. The report found that the number of respondents expecting to…
NICE (Nasdaq: NICE) announced that two of its solutions, Enlighten AutoSummary and Enlighten XO + Autoflow, have been recognized as 2023 award winners for…
8×8 Inc., a leading integrated cloud contact center and unified communications platform provider, recently released the 2023 State of Conversational AI in the Contact…
8×8, Inc. (NASDAQ: EGHT) recently released its 2023 State of Conversational AI in the Contact Center report, which found that 80% of contact center…
The Contact Center as a Service (CCaaS) market is expected to experience significant growth, increasing from $5.15 billion in 2023 to $16.43 billion by…