Sobot, an all-in-one contact center solution provider, is launching an upgraded AI Agent that will extend its functionality beyond online text dialogue to include…
Browsing: Contact Center
Avaya is a leading provider of contact center and communication solutions that is focused on putting customers first. The company’s “Innovation Without Disruption” philosophy…
Air India has implemented AI technology, including a chatbot, to handle customer inquiries and reduce costs. The chatbot has answered two million queries and…
3CLogic has been selected by a leading IT infrastructure solutions provider to replace their existing cloud contact center solution. This decision was made in…
3CLogic, a leading Conversational AI and contact center solution, has been selected by a major IT infrastructure provider to replace its existing cloud contact…
Cognigy, a global leader in AI-powered customer service automation solutions, has been elevated to the Prime Partner Tier of NICE, a global leader in…
NICE, a global leader in AI-powered customer experience software, has won a major contract in the APAC region. The organization chose NICE for its…
One New Zealand has been recognized by Genesys for their work with Inland Revenue to modernize their contact center and improve the service experience…
Korean Air partners with AWS to develop an AI-powered contact center that utilizes voice and chatbots to enhance customer service and operational efficiency. The…
The global cloud-based contact center market is expected to grow significantly in the coming years, driven by the increasing demand for scalable and efficient…