Amazon Web Services (AWS) is a leading technology company in the world, providing a range of tools, products, and solutions for businesses. AWS has…
Browsing: Amazon Connect
eHealth NSW is using Amazon Connect, a cloud-based software, to record and transcribe calls to their contact centres. The software is able to detect…
The Kentucky Transportation Cabinet implemented Amazon Connect, an AI-powered customer service management tool, to reduce its 150% annual staff turnover by nearly two-thirds. The…
Teleperformance, a global leader in digital business services, has achieved Amazon Web Services (AWS) Advanced Tier Services Partner status and AWS Service Delivery Partner…
Teleperformance has achieved the AWS Advanced Tier Services Partner status and AWS Service Delivery designation for Amazon Connect. This cloud-based service uses call summarization…