RingCentral, a US-based provider of enterprise cloud communications, is utilizing AI technology to enhance customer satisfaction and agent productivity. The company sees India as…
Browsing: Agent Productivity
Five9, a provider of cloud contact center software, has achieved remarkable growth through strategic integration of AI technology. CEO Mike Burkland discusses the company’s…
Digital customer experience (CX) is the experience customers have when interacting with a business online. AI and machine intelligence have revolutionized customer service by…