Read Former Employee’s Note On All That Was ‘wrong With Alexa’ And How Amazon ‘fumbled Big Time’ With Its Voice Assistant

A former senior machine learning scientist at Amazon’s Alexa AI has criticized the company for missing the opportunity to make Alexa a leading product in the conversational AI space. The ex-employee cites a “bad technical process,” “fragmented org,” and “product-science misalignment” as reasons for this failure. Meanwhile, competitors like OpenAI and PolyAI are making strides in the field with their own AI-infused voice assistants.