New Genesys Report Finds That All Generations Are Ready For Ai — If It Can Make Their Customer Experiences Better

New research from Genesys examines consumer opinions on interacting with AI for customer experience and the future of AI. Despite concerns and uncertainty, the majority of respondents are open to using AI-powered chatbots for customer service and believe virtual agents will be widely accepted by 2030. However, there is still a lack of understanding about AI’s capabilities, with many consumers unsure or misinformed about the technology.