Ai Has ‘promising Utility’ To Give High-quality, Empathetic Answers To Patient Questions

AI chatbots have the potential to answer patient questions about cancer, reducing clinician burdens and improving access to care. A study found that chatbots produced responses with higher empathy and quality scores than physicians, and one chatbot had superior readability. However, clinician oversight is still necessary to ensure medical accuracy and maintain humanistic elements of the physician-patient relationship. Digital solutions, such as AI, have shown potential to decrease costs and improve patient outcomes.