Chatbot Market Ascends Driven By The Need For Reduction In Operating Costs And Efficient Customer Service

This article discusses the exponential growth of the chatbot market, driven by the increasing acceptance of customer service activities among businesses. Chatbots, powered by AI and machine learning, are collaborative applications designed for human interaction via textual conversation processes. They are being used by businesses to reduce operating costs and meet the rising demand for self-service operations. The article also mentions the impact of the Russia-Ukraine conflict on the chatbot market.