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Executives from various companies have discussed their predictions for AI in 2024. They are optimistic about the potential of AI to provide customers with more personalized experiences, but they also recognize the potential pitfalls of AI. They suggest using AI to wow customers while upholding firm policies, investing in AI-driven solutions, and being mindful of the ethical implications of AI. Additionally, they suggest using AI to automate mundane tasks and to create more efficient processes.
