AI-assisted mediation is a new technology that uses advanced algorithms and machine learning techniques to assist parties in reaching a resolution to their dispute. AI-based mediators, also known as “virtual mediators” or “digital mediators”, can use either a rule-based or machine learning-based system to inform their decision-making process. AI-assisted mediation should not be seen as a replacement for human mediators, but rather as a tool that can help to facilitate the mediation process.
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