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Higher education is predicted to adopt advancing IT trends like Artificial Intelligence (AI), Chatbots, Big data and Gamification, Augmented Reality (AR) and Virtual Reality (VR). AI integration is an increasing IT trend gaining a surge in 2023, with the expenditures in IT adoption in higher education expected to rise to $350 billion within the coming two years. AI tools provide personalised feedback to the students which motivates them and creates a sense of belonging among them. Chatbots are also based on different AI tools like Natural Learning Processes (NLP), Data mining, Machine Learning and speech analysis.