As the pandemic eases, digital transformation is accelerating with the rapid adoption of advanced technologies such as AI, IoT, cloud computing, and more. Fortune Business Insights projects that the global big data analytics market will grow from $307.52 billion in 2023 to $745.15 billion by 2030. IDC predicts that 152,200 IoT devices will connect per minute by 2025, driving the need for edge computing. Organizations are adopting business intelligence solutions, customer relationship management, and workforce analytics. Augmented customer service agents, sales process recommendation and augmentation, and program advisors and recommendation systems are three of the leading AI use cases in terms of spending focus on sales and customer service functions. However, adopting AI solutions comes with increased security risks.
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