Artificial intelligence and machine learning are the top technologies being researched and piloted by IT leaders, according to the 2023 CIO Tech Priorities study. Generative AI is raising the interest level even further as organizations begin testing different use cases for deep-learning models. AI technologies are already improving productivity for end users and IT teams, such as an enterprise browser that incorporates AI/ML, which can give individuals improved web search results, powerful language translation capabilities, and the ability to automatically share data and information across devices. AI/ML can also support enterprise security objectives, such as Chrome’s ML models to help organizations rapidly identify risky sites. A Forrester Consulting study found that managing Chrome from the cloud led to a $3.7 million gain in employee productivity.
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