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In the past two years, organisations have been under pressure to embrace reform, modernisation and innovation due to macroeconomic factors and the pandemic. To successfully navigate a dynamic environment, adaptability, resilience, and the ability to generate novel ideas have become crucial. AI is playing a pivotal role in revolutionising the banking industry by enhancing the efficiency of various business processes, while managing complexities, mitigating operational risks, and adapting to ever-changing regulations.