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Artificial intelligence is often seen as a solution to many computational problems, but when it fails, it can have serious consequences. Vern Glaser of the Alberta School of Business explains how human values can be lost when algorithms are used to make decisions, citing examples such as Microsoft’s Tay chatbot and Australia’s “robodebt” scandal. AI has the potential to bring great benefits to society, but it also has a dark side, as Lawrence Martin points out in a recent column.
