Bots-as-a-Service (BaaS) is a cloud-based platform that offers pre-built bots to automate mundane tasks such as customer support, data entry, and information retrieval. This technology helps businesses save time and increase productivity by integrating bots into existing apps. BaaS is becoming increasingly sophisticated and customizable, allowing businesses to create bots that can perform complex tasks and respond to user requests in real-time. However, cybercriminals can use BaaS to create more advanced and convincing bot-driven attacks, such as phishing scams, malware distribution, and DDoS attacks. As a result, businesses must implement measures such as CAPTCHAs, multi-factor authentication, and web application firewalls to protect against bot-driven cybercrime and abuse.
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