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The Communication Platform-as-a-Service (CPaaS) market is experiencing significant growth as businesses seek integrated communication solutions to improve customer engagement and streamline communication workflows. Factors such as the adoption of customer-centric strategies, the rise of cloud-based solutions, and the increasing use of Internet of Things (IoT) devices are driving the demand for CPaaS. Key players in the market include Sinch AB, ALE International, 8×8 Inc, IntelePeer Cloud Communications, and Avaya.