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The IT channel is facing major changes in 2024, with multi-cloud, edge computing, and artificial intelligence being key trends that will shape the future. Collaboration and education will be essential for channel partners to embrace these trends and deliver for their customers. Multi-cloud is disrupting the traditional channel landscape, with cloud service providers taking over some of the capacity. However, customers must be cautious of a one-size-fits-all approach and consider the risks. The multi-cloud trend is expected to continue into the small and medium business space.