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Amazon Web Services (AWS) is a leading technology company in the world, providing a range of tools, products, and solutions for businesses. AWS has been making strides in the communications space, offering a range of solutions for companies in search of transformative communication tools. Amazon Connect is the company’s Ominichannel contact center offering, providing omnichannel communication support, AI enhancements, and machine learning. Amazon Connect also offers a range of other tools, such as intuitive solutions for boosting agent engagement, tracking team member performance, and automated chatbot designer. Additionally, the Amazon Connect solution offers a host of native integration options to choose from.
