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Cloud computing services are revolutionizing the customer service landscape by providing the setup for chatbots to talk to customers, handle questions and get data when needed. Two important cloud technologies, namely serverless computing and on-demand computing, are transforming the landscape by providing scalability, speedy setup and easy maintenance. These technologies are further enhanced by the integration of AI and Machine Learning, which make chats better by teaching chatbots to understand what users want, find information and reply.
