The use of transformative technologies such as artificial intelligence (AI), the internet of things (IoT), virtual and augmented reality (VR/AR), cloud computing, blockchain, and 5G are enabling businesses to create “intelligent enterprises” where systems and processes support each other to complete menial and mundane tasks in the most efficient way possible. After digital transformation, many organisations have reported increased worker productivity, improved performance, and improved customer experience. However, it is important to undertake an audit of a company’s efficiency and inefficiencies before implementing technology, as it may not make business sense to do so in all departments immediately. Cloud computing is a low-maintenance solution that can help enhance efficiencies, particularly in hybrid working patterns.
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