Investment In Employee Experience, Cloud And Ai Drives Improved Customer Experience, New Ntt Report Shows

NTT Ltd. has released its 2023 Global Customer Experience Report, which reveals that customer experience (CX) and employee experience (EX) are top C-suite priorities. The report found that the majority of CEOs agree that improvements in CX and EX will directly affect their net profit. Top-performing organizations are almost twice as likely as others to be in an advanced state of digitalization, with cloud-based technologies and AI, automation and machine learning featuring prominently in their CX and EX strategies.