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In a rapidly changing business and technology landscape, it is important to have the knowledge and connections to understand which technologies to adopt. BT provides an end-to-end service to help customers navigate the challenges of new technologies, such as 5G, IoT, AI, and edge computing. It is important to look at what the technology does and how others are using it, as well as considering outcomes rather than the technology itself. Cloud computing is an example of a mature technology that has evolved over time.