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Windstream Enterprise, a leading IT managed network and communications provider, has announced the addition of a new Contact Center as a Service (CCaaS) solution powered by Talkdesk. This new partner solution provides enterprises with a comprehensive set of intelligent, AI-powered contact center capabilities to consistently deliver scalable and secure multichannel customer experiences while also improving agent productivity. The solution unites proprietary artificial intelligence (AI), natural language processing and machine learning technologies from Talkdesk with Windstream Enterprise’s managed services, allowing enterprises to view, analyze and manage every aspect of the customer journey from a single, user-friendly portal.