The new K-SMART initiative, consisting of a unified portal and a mobile application, is a replacement to the existing myriad software that will take e-governance to a new level, becoming a one-stop for the public to access a range of services from birth, death, and marriage certificates, property tax and building permits, to business licences. The project will be inaugurated by the chief minister of Kerala and will be rolled out simultaneously, first in municipalities and municipal corporations followed by gram panchayats. It uses several advanced technologies like blockchain, artificial intelligence (AI), chatbot, machine learning, geographic information system (GIS), and the internet of things (IoT). The app has been designed to offer a dashboard for a citizen on which he/she can access all the complaints or requests made to different departments and their respective status.
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