Add to Favourites
To login click here
In this episode of “Beyond the Call,” host Rich Hein speaks with customer service expert Sean Albertson about the evolving role of contact centers in a digital-first landscape. They discuss the challenges and opportunities presented by digital transformation, the impact of technologies like generative AI, and strategies for enhancing the customer service journey. This conversation is essential for anyone navigating the complex dynamics of customer service in today’s digital age.
