OpenAI’s introduction of ChatGPT in November 2022 has opened the door to the potential of Generative AI, which can generate new things instead of simply performing specific tasks. According to a McKinsey report, GenAI has the potential to improve on efficiencies that AI is already delivering by taking on lower-value tasks. However, it is important to assess whether the boost to performance is great enough to justify the additional cost. Banks are examining how they can tackle continued growth in terms of transaction volumes and data, and Oracle predicts the unveiling of business-ready GenAI use cases that will enhance the overall banking experience with personalization.
