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Hong Kong Customs has developed the Smart Customs Interactive Response System and introduced the Virtual Customs Ambassador, XiaoHui. This AI-powered system is capable of handling general enquiries in relation to Customs work in real time from members of the public and travellers, and providing them with information on control points. In the first phase, XiaoHui will be in service at Hong Kong International Airport, the Heung Yuen Wai Control Point, the Hong Kong-Zhuhai-Macao Bridge Hong Kong Port and the West Kowloon Station of the Guangzhou-Shenzhen-Hong Kong Express Rail Link. Hong Kong Customs is also working on extending the service to other control points by the end of 2024, as well as various social media platforms of Customs.